xe888 Withdrawal & Verification

Work through this page once and a payout stops being a guessing game. You will finish with a verified account, know the RM20 floor and the RM8,000 daily ceiling, and understand why a standard withdrawal settles in about 43 minutes while a first one can take up to 2 hours.

Everything below is the same for a laptop at home and a phone on the LRT. Read the five steps, clear verification once, then send the request from the cashier and track it by reference.

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Touch ’n Go eWallet

Switch on your payout in five moves

Open the cashier

A withdrawal runs on fixed rails. Five moves, no detours, and the clock only starts once you confirm.

Sign in and open the cashier

Log in at the xe888 login page, open Wallet, then choose Withdraw. Your cash balance sits on top and any bonus money still locked by turnover sits underneath it.
Name the account to be paid

Pick a bank account, Touch ’n Go eWallet or DuitNow ID registered to you. The account name has to match your verified profile exactly, so a joint account or a friend’s wallet will stall the request.
Type the amount

RM20 is the smallest request the cashier accepts. The screen shows what actually leaves once any remaining turnover is cleared, so check the figure before you continue.
Confirm the request

A confirmation step repeats the amount, the destination and the reference number. Approve it with your password or the one-time code sent to your Malaysian mobile number.
Wait out the 43-minute window

Standard payouts settle in about 43 minutes from approval. A first payout after verification can take up to 2 hours. Keep the reference; live chat asks for it first.

The 43-minute figure covers the transfer itself, not the moment you tap confirm. Your request joins the same queue whether it comes from a laptop or from the xe888 app, so there is no faster door to use.

Know your limits before you tap send

Tier and rebate details

Two numbers shape every request: the RM20 floor and the ceiling on how much can leave in one day. Both are printed here so nothing surprises you halfway through.

Withdrawal limits and timing at xe888
Rule	Figure
Minimum deposit	RM5
Minimum withdrawal	RM20
Maximum daily withdrawal, Member tier	RM8,000
Standard payout time	43 minutes
First payout after verification	up to 2 hours
Bonus wagering before withdrawal	25×

The RM8,000 daily ceiling is a starting point, not the whole story. Your cap climbs with your tier, and the tier is measured on monthly turnover, which means money staked on settled bets rather than money deposited. The table below shows where each level sits.

Daily withdrawal cap by VIP tier
Tier	Monthly turnover	Daily withdrawal cap
Member	No threshold	RM8,000
Star	RM65,000	RM13,000
Elite	RM190,000	RM20,000
Master	RM540,000	RM31,000
Legend	RM1,600,000	RM49,000
Crown	RM4,500,000	RM77,000

If a single session puts you over your cap, split the request across days rather than filing the same amount twice. Duplicate requests for the same balance get flagged and slow the whole account down.

Where the money lands, and how fast

Deposit guide

All four channels pass through the same approval step, so the difference is what you already have on your phone, not how quickly your file is read.

Payment methods, minimum deposit and arrival times
Method	Minimum deposit	Deposit arrival	Withdrawal arrival	Good for
Touch ’n Go eWallet	RM5	about 4 minutes	about 43 minutes	Small top-ups on the move
DuitNow	RM5	about 4 minutes	about 43 minutes	Sending from any banking app
FPX Online Banking	RM5	about 4 minutes	about 43 minutes	Desktop banking at home
Bank Transfer	RM5	about 4 minutes	about 43 minutes	Larger amounts straight to the bank

Paying in and taking out through the same channel keeps the review short, because one destination is checked against one name instead of two. If you funded with Touch ’n Go eWallet and want the payout in your bank account, that is allowed, but the account name on both ends has to be yours.

Everything settles in ringgit, so there is no conversion to work out afterwards. If the amount that arrives looks short, open live chat with the reference number before you take it up with your bank; a mismatch is usually a detail we can see on our side.

Clear verification before your first payout

Create an account

Verification is a one-time gate that sits in front of your first withdrawal. Once it clears, you are not asked for the same paperwork again, so send it early rather than at midnight with a request waiting.

Player photographing an identity card on a table before uploading it to the xe888 verification screen — A human reviewer checks every first-payout file, so a sharp, uncropped photo is the fastest route through.

The three documents that count

Any one of the documents below is enough. Whatever you pick, the name printed on it has to match the name on your xe888 profile and on the account you want to be paid into.

Accepted identity documents
Document	What the photo has to show
National ID Card (NID)	Both sides, all four corners in frame, card number and photo readable without zooming.
Passport	Photo page open and flat, no fingers over the code strip at the bottom.
Driving Licence	Front and back, current and unexpired, text sharp enough to read the licence number.

Photo rules that pass first time

Shoot in colour, in daylight, with the document flat on a plain surface.
Fit the whole document into the frame; a cut corner is the single most common reason a file is sent back.
Avoid glare from a lamp, your own shadow, and fingers across the text.
Keep it sharp. A blurred number cannot be checked, no matter how good the rest of the photo looks.
No screenshots of a scan, no cropped edges, no filters or brightness tricks.
If the document has two sides, send both sides in the same request.

How to send the file

Open your profile and choose Verification.
Select the document type you are sending.
Photograph the front, and the back where the document has one.
Check the preview before submitting; retake it if any corner is missing.
Submit and note the reference shown on screen.

A reviewer works through the file within 12 hours, and most come back sooner than that. Plan around the full 12 hours anyway, and file the documents before you send your first withdrawal request rather than after, because the cashier blocks the payout until verification is complete.

Your documents go into the account record and are used to confirm identity, nothing more. They are not handed to game providers and they are not shown to the payment channels. If a passport is inconvenient, send the ID card or the licence instead; all three carry the same weight here. If a photo keeps failing, live chat can look at it and tell you exactly what the reviewer could not read.

Why a payout gets held back

Help centre

A held request is almost always one of six things. Find your reason, fix it, then send the request again; nothing is lost and there is no penalty for a second attempt.

Common reasons a withdrawal is held and how to clear each one
Reason	What you will see	What to do
Turnover unfinished	Locked bonus money under the cash balance	Play through the remaining 25× wagering, then resend the request.
Name mismatch	Request sits at pending	Use a destination account held in your own name, exactly as on your ID.
No verification on file	Withdraw button greyed out	Send one of the three documents and wait for the 12-hour review.
Amount under the floor	Entry rejected on the form	Raise the request to RM20 or more.
Daily cap reached	Blocked with a limit note	Split it across days; the Member ceiling is RM8,000.
Wrong account details	Transfer fails after approval	Correct the bank or wallet number, then resend with the same reference.

If the reason is not on the list, do not file a fresh request on top of the old one. Message live chat with the reference, the amount and the last four digits of the destination account, and the team can see where the request stopped.

Ask before you wait

How long does an xe888 withdrawal take?

About 43 minutes from approval for a standard request. Your first payout after verification can take up to 2 hours, and the review of your documents takes up to 12 hours, so send those first.

What is the smallest amount I can withdraw?

RM20. The deposit side starts lower, at RM5, so you can fund an account with a small amount and still cash out later once you reach the RM20 floor.

Do I have to verify before my first payout?

Yes. Verification is required before your first withdrawal and usually takes up to 12 hours to review. Send it as soon as you register so the cashier is ready when you are.

Which document should I send?

One of three: your National ID Card, your passport, or your driving licence. All carry the same weight. Send both sides where the document has two, with every corner visible in the photo.

Why is my request still pending?

The usual causes are unfinished wagering at 25×, a destination account in someone else’s name, or a verification file that has not cleared yet. Fix that item and resend; nothing is charged twice.

Can I withdraw bonus money straight away?

Not straight away. Bonus funds clear for withdrawal once the 25× wagering is finished. The welcome offer adds 195% on a first deposit up to RM900, so the turnover figure is worth checking before you plan a cash-out.

Can I send a payout request from the app?

Yes. The xe888 app is version 2.4.5, a 41 MB download for Android 8.0 and above, and the cashier inside it works the same way as on desktop, with the same 43-minute window.

Set up the account that gets paid

Register, send one document, and the cashier is ready the moment you want money out. Three minutes now saves a stalled request later.

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